Terms of service & Salon Policies.

Welcome to Lumi Sol & Company!

We specialize in natural nail care, gel enhancements, and custom freehand artistry. Our mission is to simplify nail care while creating stunning designs inspired by luminosity.

We are committed to providing exceptional service in a professional, welcoming environment where every client feels confident, empowered, and radiant.

To maintain the quality and integrity of our services, please review the following policies before booking.

1. Booking & Payment Policy

All appointments must be scheduled through our official booking platform or directly with Lumi Sol & Company.

  • A valid credit or debit card is required on file to secure all appointments.

  • No upfront payment is required unless otherwise stated during booking.

  • The card on file may be charged for applicable cancellation or no-show fees according to the terms accepted at booking.

  • Clients are responsible for selecting the correct services to ensure adequate appointment time.

  • Additional services requested during an appointment are subject to availability and additional charges.

  • Full payment for completed services is due at the conclusion of the appointment.

All applicable service prices and fees will be disclosed before payment or booking confirmation.

2. Cancellation & Rescheduling Policy

We understand that schedules change. However, each appointment is reserved specifically for you.

Appointments may be canceled or rescheduled free of charge with at least 24 hours' notice.

  • Cancellations made less than 24 hours before the scheduled appointment will incur a fee of 30% of the total scheduled service price.

  • Rescheduling requests made less than 24 hours before the appointment are subject to the same 30% fee.

  • Cancellations or rescheduling requests made at least 24 hours in advance will not incur a fee.

  • Repeated last-minute cancellations or rescheduling may result in restrictions on future bookings.

Clients may cancel or reschedule through their booking confirmation or contact Lumi Sol & Company directly.

If Lumi Sol & Company cancels an appointment, no cancellation fee will be charged.

3. No-Show Policy

Failure to attend a scheduled appointment without providing notice is considered a no-show.

No-shows will be charged 100% of the total scheduled service price.

  • This policy applies to all services, regardless of price, duration, or service type.

  • The applicable fee will be charged to the authorized card on file.

  • Repeated no-shows may result in the refusal of future appointments.

By confirming an appointment, clients acknowledge and authorize the applicable no-show fee as disclosed during booking.

4. Late Arrival Policy

We provide a 10-minute grace period for scheduled appointments.

  • Clients anticipating a late arrival should contact us as soon as possible.

  • Arrivals exceeding 10 minutes may require modifications to the scheduled service or rescheduling.

  • Appointments may be declined if insufficient time remains to complete the service safely and professionally.

  • Applicable late cancellation or no-show fees may apply according to the circumstances and booking terms.

Arriving late does not guarantee an extension of the scheduled appointment time.

5. No Foreign Work Policy

Lumi Sol & Company does not perform services over nail products applied by another nail technician.

To protect the health of natural nails and maintain the quality of our work, all previous nail products must be completely removed before arriving for an appointment.

This includes:

  • Acrylic enhancements

  • Builder gel and structured gel

  • Hard gel enhancements

  • Gel-X and other soft gel extensions

  • Dip powder

  • Gel polish and other nail coatings

We do not offer removal services for work completed by other nail technicians.

All foreign nail products must be removed before the scheduled appointment, allowing us to perform a complete assessment of the natural nails.

This assessment helps identify visible damage, lifting, discoloration, or other concerns that may affect the safety and quality of the requested service.

Clients arriving with existing foreign nail products may be required to reschedule. Applicable late cancellation fees may apply if the appointment cannot proceed.

Fill-ins, repairs, overlays, and maintenance services are exclusively available for work originally completed by Lumi Sol & Company.

This policy applies to all clients without exception.

6. Natural Nail Health & Service Eligibility

The health and integrity of natural nails are central to our services.

Lumi Sol & Company reserves the right to assess the condition of a client's nails before beginning any service.

Services may be modified, postponed, or declined if there are visible concerns, including:

  • Significant nail thinning or damage

  • Unusual discoloration

  • Suspected fungal or bacterial infections

  • Open wounds or inflammation

  • Severe nail separation or lifting

  • Other conditions that may interfere with appropriate product application

Clients must disclose known allergies, sensitivities, previous reactions to nail products, and relevant nail conditions before their appointment.

Our nail technician does not diagnose or treat medical conditions. Clients may be advised to seek evaluation from a licensed healthcare professional.

We reserve the right to decline services when the condition of the nails makes the requested application unsuitable.

7. Gel Enhancements, Fill-Ins & Maintenance

To ensure consistent quality and proper product application, maintenance services are available only for enhancements originally applied by Lumi Sol & Company.

  • Fill-ins and maintenance appointments are subject to a nail assessment.

  • Excessive lifting, damage, or compromised enhancements may require removal and a new application.

  • Additional repairs or corrective services may incur separate charges.

  • Clients are encouraged to schedule regular maintenance appointments based on nail growth and product condition.

  • We do not fill, repair, or maintain enhancements originally applied by another nail technician.

The appropriate maintenance interval will be recommended based on the specific service and individual nail condition.

8. Nail Art, Design Approval & Pricing

Lumi Sol & Company specializes in freehand nail artistry and custom gel designs.

To ensure sufficient appointment time and accurate pricing, clients are encouraged to submit inspiration photographs before their appointment.

  • Inspiration photographs serve as creative references and do not guarantee identical results.

  • Designs may vary based on nail length, shape, available products, and artistic interpretation.

  • Intricate designs, specialty techniques, and detailed freehand artwork may require additional time and fees.

  • Clients must select the appropriate nail art options when booking.

  • Additional charges will be communicated for approval before the work is performed.

  • Design changes requested during an appointment are subject to available time and materials.

We reserve the right to decline designs outside our artistic specialization or technical capabilities.

Our goal is to deliver unique, thoughtfully executed nail artistry while maintaining realistic expectations.

9. Service Quality & Client Satisfaction

We take pride in our workmanship and strive to ensure every client is satisfied with their completed service.

Clients are encouraged to inspect their nails before leaving and communicate any concerns regarding:

  • Shape and length

  • Color and finish

  • Design details

  • Product application

  • Overall appearance

Reasonable adjustments identified during the appointment will be addressed whenever possible.

Concerns discovered after the appointment will be reviewed under our Complimentary Repair Guarantee and Refund Policy.

10. Five-Day Complimentary Repair Guarantee

Lumi Sol & Company offers a five-calendar-day complimentary repair guarantee for verified workmanship-related concerns.

Eligible concerns may include:

  • Premature product lifting

  • Chipping related to application

  • Product separation

  • Other verified application-related defects

To qualify:

  • Concerns must be reported within five calendar days of the original appointment.

  • Clients must provide clear photographs of the affected nails.

  • The issue must be determined to be related to the original service rather than external damage.

  • Approved repairs must be scheduled based on availability.

Complimentary repairs do not cover:

  • Accidental breakage or impact damage

  • Picking, peeling, or biting

  • Improper aftercare

  • Intentional alterations

  • Damage caused by improper removal

  • Work altered or repaired by another nail technician

Approved repairs will be performed at no additional charge.

Concerns outside the five-day guarantee may be subject to standard repair pricing.

The five-day guarantee does not limit any rights or remedies available under applicable consumer protection laws.

11. Refund & Service Resolution Policy

Lumi Sol & Company is committed to resolving legitimate service concerns fairly and professionally.

Refunds are not automatically issued for completed services.

When a service-related concern is reported, we may request photographs or an in-person assessment to determine the appropriate resolution.

Depending on the circumstances, resolutions may include:

  • Complimentary corrections

  • A replacement or repair service

  • A partial refund

  • A full refund when appropriate

Refund requests will be reviewed individually based on the nature of the concern, services provided, and applicable law.

Damage caused by improper aftercare, accidents, or alterations made after the appointment generally does not qualify for complimentary correction or refund.

Nothing in this policy limits a client's rights under applicable Ohio consumer protection laws.

12. Post-Appointment Care & Client Responsibilities

Proper aftercare is essential to maintaining the appearance and longevity of nail services.

Clients are responsible for following recommended aftercare instructions.

We recommend:

  • Avoiding picking, peeling, or forcibly removing nail enhancements.

  • Wearing protective gloves when using harsh cleaning chemicals.

  • Avoiding excessive pressure or using nails as tools.

  • Maintaining appropriate nail hygiene.

  • Scheduling maintenance and removal appointments as recommended.

  • Reporting unusual discomfort, lifting, or other concerns promptly.

Nail longevity varies based on individual nail conditions, lifestyle, and aftercare habits.

Lumi Sol & Company cannot guarantee a specific wear duration for every client.

Damage resulting from improper care, accidental impact, or unauthorized alterations may require a separately priced repair or replacement service.

13. Appointment Preparation & Guest Policy

To maintain a comfortable and efficient salon environment, clients are expected to arrive prepared for their scheduled appointment.

  • Arrive on time.

  • Ensure all nail products applied by another technician have been completely removed.

  • Arrive with reasonably clean hands and nails.

  • Disclose relevant nail conditions or sensitivities.

  • Submit inspiration photographs in advance whenever possible.

  • Allow sufficient time for the scheduled service.

Guest Policy

Due to limited salon space, a maximum of one additional guest may accompany a client.

Guests must remain respectful of the salon environment and must not interfere with services.

Guest access may be restricted when necessary for safety or operational reasons.

14. Client Conduct & Professional Courtesy

Lumi Sol & Company is committed to maintaining a welcoming, respectful, and professional environment.

We expect clients to communicate respectfully with our nail technician and others present in the salon.

The following conduct is not permitted:

  • Threatening, intimidating, or harassing behavior

  • Abusive or discriminatory language

  • Intentional damage to salon property

  • Repeated violations of booking or service policies

  • Conduct that compromises the safety or comfort of others

We welcome constructive feedback and encourage clients to communicate concerns directly.

Clients retain the right to share truthful reviews and opinions about their experiences.

Lumi Sol & Company reserves the right to discontinue services or decline future appointments for legitimate safety, operational, or conduct-related reasons, consistent with applicable law.

15. Photography & Social Media Policy

As a creative nail artistry business, Lumi Sol & Company may request permission to photograph or record completed nail designs for portfolio and promotional purposes.

Photographs or videos intended for public marketing will be taken and shared with client consent.

Clients may decline photography or promotional use without affecting their service.

Separate permission will be requested before sharing identifiable images or videos featuring a client's face or other identifying information.

Clients may contact us with concerns regarding previously shared content.

16. Right to Refuse or Modify Services

Lumi Sol & Company reserves the right to decline, discontinue, or modify services when reasonably necessary to protect client safety, maintain professional standards, or comply with established policies.

Reasons may include:

  • Unsuitable natural nail conditions

  • Existing foreign nail products

  • Insufficient appointment time

  • Requests outside our technical specialization

  • Safety concerns or inappropriate conduct

  • Repeated violations of established policies

Any applicable charges or refunds will be determined according to the circumstances, services performed, agreed booking terms, and applicable law.

All decisions will be made consistently and without unlawful discrimination.

17. Policy Updates

Lumi Sol & Company may update these Terms of Service periodically to reflect changes in business operations, service offerings, or applicable requirements.

Updated policies will be published on our official website.

Changes will apply prospectively and will not retroactively modify confirmed appointment terms without appropriate notice and agreement.

18. Client Acknowledgment & Agreement

By booking an appointment with Lumi Sol & Company, clients acknowledge that they have been provided access to these Terms of Service and agree to the applicable booking and service policies.

Important reminders:

  • A valid card is required on file for all appointments.

  • Cancellations and rescheduling are free with at least 24 hours' notice.

  • Late cancellations and rescheduling requests incur a 30% fee.

  • No-shows incur a 100% fee.

  • A 10-minute grace period applies to late arrivals.

  • Foreign nail work must be completely removed before appointments.

  • We do not remove, fill, repair, or work over enhancements completed by another technician.

  • Verified workmanship-related repairs are complimentary when reported within five calendar days.

These policies are intended to protect our clients, preserve the integrity of our services, and maintain a consistent, professional salon experience.

Nothing in these terms waives or restricts any rights or remedies available under applicable law.